Effective Date: 05.06.2026

Introduction

Grapple Plumbing (“we,” “us,” “our”) values your privacy. This policy explains how we collect, use, share, and protect your personal information when you visit https://grappleplumbing.com/ (the “Site”), use our services, or contact us.

Information We Collect

Information You Provide

• Account and Order Details: Name, business name, shipping/billing address, phone number, email, and payment method when placing orders.
• Communications: Any information you send via email, contact forms, or service inquiries

Automatically Collected Data

• Usage Information: IP address, browser type, pages viewed, referral source, timestamps (via cookies and server logs).
• Device/Technical Data: Device type, operating system, and other technical info.

Third-Party Sources

• Analytics providers (e.g., Google Analytics) and shipping/payment processors may supply limited service-related data.

How We Use Your Information

We may use your data to:

• Process orders, payments, and invoices
• Communicate via email/phone with service or product updates
• Improve services and order experience
• Analyze site usage and trends
• Comply with legal and tax obligations

Legal Basis for Processing

• Contractual Necessity: To fulfill orders and maintain your account
• Legitimate Interests: For analytics, site improvement, fraud prevention
• Consent: For marketing emails (you may opt-in anytime)

Sharing Your Information

We may share your information with:

• Service Partners: Payment processors, shipping carriers, CRM/email providers
• Legal Authorities: As required by law or to prevent fraud
• Company Transfers: During mergers or sales, with notice and data subject rights protected

SMS Messaging and Mobile Privacy

SMS Program

If you provide your mobile phone number and opt in to receive SMS communications from Grapple Plumbing, you may receive text messages regarding:

• Appointment scheduling and reminders
• Service updates and notifications
• Customer support communications
• Promotional and marketing messages (if you have consented)

Message frequency may vary based on your interactions with us.

Message and data rates may apply.

Consent to receive SMS messages is not a condition of purchase.

You may opt out of receiving SMS messages at any time by replying STOP to any message. For assistance, reply HELP or contact us at +1 (435) 705-1921.

How We Use Mobile Information

We use mobile phone numbers collected through our website forms and other communication channels solely for the purposes described above and to provide requested services and communications.

SMS Consent and Third-Party Sharing

SMS opt-in data, consent records, and mobile phone numbers collected for SMS communications will not be shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

Information may be shared with trusted service providers only as necessary to support business operations and the delivery of communications and services on our behalf, subject to appropriate confidentiality and security obligations.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

Cookies and Tracking

We use cookies and similar technologies for necessary site functions, performance analytics, and marketing. You may opt out of non-essential cookies through your browser.

Data Retention

We retain your personal data only as long as necessary to fulfill its original purpose (e.g., process orders, maintain records for legal/tax reasons, or until you request deletion).

Your Rights

Depending on your jurisdiction, you may:

• Access, correct, or delete your data
• Object to or restrict processing
• Withdraw consent for marketing
• Lodge a complaint with a data protection authority

Data Security

We implement industry-standard practices—SSL encryption, access control—to safeguard your data. However, absolute security cannot be guaranteed.

Children’s Privacy

Our services are intended only for businesses and individuals aged 18+. We do not knowingly collect data from minors.

International Transfers

If you are located outside USA, please note your data may be transferred to servers in USA and processed under its laws.

Changes to This Privacy Policy

We may update this Policy occasionally. We’ll publish updates on this page with a new effective date.

Contact Us

For questions or privacy requests, please contact:

Grapple Plumbing
Address: 444 E Tabernacle St b201, St. George, UT 84770, United States
Phone: +1 (435) 705-1921